I want shopping at Lady Truck View to be simple, even if you decide to return a product or something is not right with your order. Below you will find the most important rules regarding withdrawal from the contract, returns and complaints.
Withdrawal from the contract and product returns
If you are a consumer, you have the right to withdraw from a distance contract within 14 days without giving a reason. For physical goods, this period runs from the day you receive the product or, if one order includes several products delivered separately, from the day you receive the last of them.
To exercise your right to withdraw from the contract, send information about your decision to:
hello@ladytruckview.com
You may use the withdrawal form available on the website, but this is not compulsory. It is helpful to include your order number and identify the product or products you wish to return. To meet the deadline, it is enough to send your withdrawal notice before the 14-day period expires.
Withdrawal from the Contract - Form
To exercise your right to withdraw from the contract, you may download and complete the form below. Send the completed document to hello@ladytruckview.com or by post to the correspondence address stated in the form.
Use of the form is optional. You may also submit your withdrawal statement in another clear and unambiguous form. The right of withdrawal applies in accordance with the applicable law and the shop's Terms and Conditions.
Returning a physical product
After notifying me of your withdrawal, the physical product must be returned within the following 14 days to:
Ul. Armii Krajowej 16/2/6, 41-943 Piekary Śląskie, Polska
The direct cost of returning the product is paid by the customer. Please make sure the product is properly protected during transport, especially in the case of ceramics, glass, decorations and other fragile items.
The original packaging is not required in order to return a product. However, if you still have it, it may help protect the item during transport.
Condition of a returned physical product
You may inspect a physical product only to the extent that would be possible in a physical shop. If it has been used beyond what is necessary to establish its nature, characteristics and functioning, you may be responsible for any resulting reduction in its value.
In the case of handmade products, small differences in colour, texture, shape or finish may result from the nature of handmade production. If such features are consistent with the product description and photographs, they do not in themselves mean that the product is not in conformity with the contract.
Refunds
Following a valid withdrawal, I will refund the payments received from you in accordance with the law. For a returned physical product, this also includes the cost of the least expensive standard delivery method offered by the shop. If you chose a more expensive delivery method, the difference between its cost and the least expensive option will not be refunded.
The refund will be made no later than 14 days after I receive your withdrawal notice. For a returned physical product, however, I may withhold the refund until I receive the returned product or proof that it has been sent back, whichever occurs first.
The refund will be made using the same payment method used for the purchase. If this is not possible, or if we agree on another method, the refund may be paid into the bank account you provide, at no additional cost to you.
When the right of withdrawal does not apply
The right to withdraw from the contract may not apply, among other things, to products made according to the customer’s individual specifications or clearly personalised, products that deteriorate quickly or have a short shelf life, and products supplied in sealed packaging which cannot be returned for health protection or hygiene reasons if the packaging has been opened after delivery.
The fact that a product is a cosmetic product, a discounted product or a non-perishable food product does not automatically mean that the right of withdrawal is excluded.
E-books and other digital products
An e-book is digital content supplied electronically without a tangible medium. As a rule, you may withdraw from a contract for such content within 14 days from the date the contract is concluded, without giving a reason.
If you ask for delivery of the e-book to begin before this period ends, you do not lose your right of withdrawal automatically merely because you pay or receive a download link. That right expires after the service has been fully performed only if all of the following conditions are met: delivery began with your prior express consent; before delivery began, I informed you that you would lose the right of withdrawal once the service had been fully performed and you acknowledged this; and confirmation of the contract and your consent was provided on a durable medium, for example by email.
If any of these conditions is not met, you may retain your right of withdrawal within the statutory period. An e-book is not returned physically. Losing the right to withdraw without giving a reason does not affect your right to complain about digital content that does not conform to the contract.
Discounted products
Products purchased during a promotion or at a reduced price are subject to the same return and complaint rules as products purchased at the regular price.
Complaints about physical goods
If the physical product you receive is damaged, incomplete or otherwise does not conform to the contract, you may make a complaint by emailing:
hello@ladytruckview.com
Please include your order number, product name, description of the issue and your request. If possible, you may also attach photographs of the product. Photographs are not required in order to submit a complaint, but they may make it easier and faster to assess the issue.
A receipt is not required in order to submit a complaint. The purchase may also be confirmed in another way, for example by providing the order confirmation or proof of payment.
Your rights when making a complaint about physical goods
If a physical product does not conform to the contract, you may request its repair or replacement. If repair or replacement is impossible, is not completed within a reasonable time, or other circumstances provided by law apply, you may request a price reduction or, where the lack of conformity is significant, withdraw from the contract.
The seller is responsible for any lack of conformity that existed at the time the product was delivered and becomes apparent within 2 years from the date of delivery. I will respond to your complaint within 14 days from the date it is received.
Costs related to a justified complaint concerning a product that is not in conformity with the contract are covered by the seller.
Complaints about e-books and other digital products
If the PDF file cannot be downloaded or opened, is damaged, incomplete or otherwise does not conform to the contract, please contact me at hello@ladytruckview.com. Please include your order number and the name of the e-book, and describe the problem. If an error message appears, you may also attach a screenshot.
You may require the digital content to be brought into conformity with the contract. I will do this at my expense, within a reasonable time after being informed of the problem and without undue inconvenience to you, unless doing so is impossible or would involve disproportionate costs.
In the circumstances provided by law, you may request a price reduction or withdraw from the contract, including where bringing the content into conformity is impossible, is not completed within a reasonable time, the problem continues despite an attempt to resolve it, or the lack of conformity is serious enough to justify such a remedy immediately. For paid digital content, withdrawal is not available where the lack of conformity is minor.
I will respond to your complaint within 14 days of receiving it. Any amount due following a price reduction or withdrawal will be refunded without undue delay and no later than 14 days after I receive your statement, using the same payment method unless you agree to another method at no additional cost. A complaint about an e-book does not require the file to be returned physically.
Damaged parcel
If a parcel containing a physical product arrives damaged, please take photographs of the packaging and the product, if possible, and contact me as soon as you can. This will make it easier to resolve the matter with the carrier.
However, the lack of photographs or a damage report does not remove the consumer’s right to submit a complaint.
Contact
If you have any questions about a return, complaint or a specific order, please contact me at:
hello@ladytruckview.com
I will do my best to help and find a simple solution.